Operate retainer
One partner runs your technology. You keep the decisions.
When the IT person leaves, what they knew leaves too, and nobody owns the admin accounts, the licenses or the plan. Under Operate, TNT runs your technology function, with one accountable owner and a record you can check.
At a glance
One monthly fee, one accountable owner.
A retainer, not a block of hours. TNT is measured on how your technology runs, not on time spent.
Fee
$6,000–$20,000
A month. Where you sit in the range is agreed before we start.
Stages
Runs you at OperatedNative
Built to keep you at Operated and move you toward Native.
Who's accountable
One owner
Thiago Damasceno, TNT's founder, leads every engagement and answers for it.
What TNT runs
The whole technology function, not just the helpdesk.
Six jobs that otherwise fall to whoever is nearest when something breaks. Under Operate, each one has an owner.
Monitoring
Your Microsoft 365 and Azure monitored: flow and agent runs, security alerts, backup jobs and license use. Alerts go to a person.
Agent operations
Your agents kept healthy: failed runs fixed, costs held to a monthly budget, and each agent's level set by its record.
Support
How-to questions answered from your runbooks in Teams or by email, and failures escalated to a person with the run log attached.
Compliance evidence
A dated evidence folder kept current from your own systems' logs, ready for insurance questionnaires and audits.
Routine changes
Updates and fixes made inside change windows you approve, each with a rollback step.
A quarterly roadmap
Every quarter, what to build or fix next, in order, for your leadership to agree.
What you see
Your stage score, every month.
You don't have to ask what's happening. It's on one screen and in one report.
The Owner Dashboard
Your stage score, the agents running for you, your security baseline, open changes and the month's numbers. Your own data only, on your phone or laptop.
A monthly report
The month's numbers and your stage score, in writing, every month.
Your Owner Dashboard is a filtered view of TNT's own control plane. Its status today:
In buildWhat stays yours
Your systems, your data, your call.
TNT runs the technology. The company, its data and its decisions stay with you.
Your systems and licenses
What we build runs in your own Microsoft 365 and Azure, set up in your name, on your licenses. Your customer and operational data never move into TNT's systems.
Access you can revoke
TNT's access is delegated and least-privilege, and you can revoke it from your own admin portal at any time.
Priorities and budget
The quarterly roadmap is a proposal. You decide what goes ahead and when.
Sign-off
You accept delivered work. That is never an agent's call.
Your other providers
Keep your MSP for devices and the helpdesk if it works for you. Who owns what is written down before we start.
What you can expect from TNT
Terms in writing, and a record you can check.
What we know about your technology is written down, not kept in one person's head.
A person in the loop
Agents draft the routine work and a person approves it, until each agent earns more room on its measured record.
Terms in writing
Response times, the change process and what stays your responsibility are written into your statement of work.
Every action logged
Everything TNT or an agent does in your systems is logged with who, what and when, and shows in your view.
Runbooks, not memory
Each agent and each routine process has a runbook, so how your technology runs never depends on one person remembering it.
Where to start
Operate is built to run what Foundation builds.
The usual first step is the free Scorecard. If your IT person just left and nobody owns your admin accounts, book a call and we'll tell you where to start.